FAQs
We are a Covid Safe Business
We’re a COVID Safe Business - The safety and wellbeing of our employees and customers is our utmost priority. That’s why we’re proud to be officially registered as a COVID Safe Business under the NSW Government.
Why hasn’t my return been processed yet?
A combination of reduced capacity throughout the delivery journey and at our Warehouse means that we’re unusually slower in processing returns. We will keep you posted via email once we’ve checked and processed your return. If your return has been delivered to us, don’t worry, it’s safe and will be processed as soon as possible.
Why is my order late?
Our team is working hard to get your orders to you ASAP. Due to our carrier partners experiencing some unusual delays, we are not always as fast as normal. We try to be as transparent on the ETA of your order as possible at the checkout, however, due to rapid changes outside of our control your order may reach you later than anticipated. We will keep you updated along the...
