I need help with my voucher

I need help with my voucher, what do I do?

How do I know if my voucher can be used Online/In Store?

To find out if your voucher can be used both online and in store or is limited to one of them, please check the terms and conditions of the voucher. This information will be available to you in the email in which you received your voucher. Alternatively, if you’re unsure, contact our Customer Service Team and they will be able to look this up for you. 

 How do I use a voucher?

Redeem your voucher code at checkout on the payment section.

You will see a section labelled 'Add voucher or gift card'. Copy and paste the code into this field to apply it. Vouchers cannot be redeemed for the purchase of gift cards.

 My voucher code isn't applying on my order, what's wrong?

Please check that your purchase meets the Terms & Conditions listed on your voucher. This may include:

- Minimum spend amount

- Expiry date

- Brand, product or sale exclusions

- Voucher codes are case sensitive. Enter the exact code at checkout by copying and pasting.

- Vouchers cannot be redeemed for the purchase of gift cards.

 I forgot to apply the voucher to my order, help!

We're here to help. Just send us your order number and the code you were going to apply and if the voucher is applicable, we will honour the price for you. Contact us via email and we will get back to you as soon as possible.

You can read more about voucher use in our Terms and Conditions.