Are deliveries on schedule?
Are we still delivering? National Deliveries - Australia At the moment, our carrier partners are operating to normal timeframes most of the time. We try to be as transparent on the ETA of your order as we can be, however, due to rapid changes outside of our control, particularly around busy sales event periods, your order may reach you later than anticipated. We will keep you updated along the way as best...
Can I pre-order products?
Can I pre-order products that are out of stock? Yes, we can place certain items on pre-order when they are temporarily out of stock. This information will be listed on the product page. Boori Kids products sell out quickly during busiest trading periods. We always have extra stock on order so pre-order your items to get ahead of the queue. For some branded items, such as Sheridan, to avoid disappointment we...
How do I know if you carry a certain brand or product?
bestinbeds.com.au You can view all the brands & product categories that we stock on our website here. Alternatively, you can type the brand name into the search toolbar on the top of the screen to view the available items from that brand. If there is no result, it means we do not have the brand available on our site for purchase right now. Don’t despair though, it may still...
Payment & Checkout Help
What payment options do you offer? We have a whole array of different payment methods available online. Our payment options are: Credit Card AMEX PayPal Afterpay Apple Pay Shop Pay Klarna Zip In addition to the above, we also accept gift cards. Remember: If you’re wanting to checkout with PayPal, Zip, Klarna or Afterpay, sign-up with them prior to checking out at bestinbeds.com.au. In addition to the above payment options,...
Does Best in Beds Price Match?
I have a question about pricing. All displayed prices across both our sites are in Australian Dollars. Does Best in Beds Price Match? Best in Beds is pleased to offer customers a Best Price Promise ensuring customers get the best deal. Our 30 Day Best Price Promise means you can shop for your bedroom any day, not just when we have a sale. You can read all about our Price...
I need help with my voucher
I need help with my voucher, what do I do? How do I know if my voucher can be used Online/In Store? To find out if your voucher can be used both online and in store or is limited to one of them, please check the terms and conditions of the voucher. This information will be available to you in the email in which you received your voucher. Alternatively, if...
How can I provide product feedback?
How can I provide feedback about a product? We are a smaller business and we still get very excited when we get positive feedback. If you’ve had a good experience, please help spread the word! You can leave a review on our Product Review page. Sharing your experience about comfort, quality of product, improvement of your sleep etc. will help other shoppers decide whether a product or service is right...
Returns Policy
Returns Policy We hope you love your new purchase, but on the off chance that you don’t, unwashed and unused items in their original packaging may be refunded within 30 days of purchase for all customers*. To be eligible for a return: Item(s) have to be initiated for return and placed in the post within 30 days of the purchase date. Item(s) were not marked “Clearance” “Final Sale” or “Non-Returnable” at...