Returns Policy
Returns Policy
We hope you love your new purchase, but on the off chance that you don’t, unwashed and unused items in their original packaging may be refunded within 30 days of purchase for all customers*.
To be eligible for a return:
- Item(s) have to be initiated for return and placed in the post within 30 days of the purchase date.
- Item(s) were not marked “Clearance” “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty
- Item(s) must be in the original packaging which must be in original condition.
- Item(s) must be unworn and unused with the original tags still attached. Linen & mattresses for hygiene reasons can only be returned if the seal is intact and they are unopened.
To initiate a return, email us at dream@bestinbeds.com.au and we will arrange this for you.
*The above return policy is in addition to and does not affect the statutory rights you have under the Australian consumer Law; for more information please visit our terms and conditions
Are there any items excluded from the returns policy?
Occasionally, some items may be excluded from our return policy.
Linen/Manchester items such as pillows, sheets, quilts etc are unable to be returned if they have been opened for hygiene reasons (unless faulty).
Mattresses are unable to be returned once opened due to hygiene reasons (unless faulty). There are exceptions to this as per our 100 Night Mattress Comfort Guarantee for some items. For more information, please see here.
