Customer Service
5% Lowest Price Guarantee
Our Lowest Price Guarantee means that if you find a lower priced identical stocked item that's in stock with a competitor (even if it's on sale), we will not only match it, we'll beat it by 5%.
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30 Days Returns
We hope you love your new purchase, but on the off chance that you don’t, unwashed and unused items in their original packaging may be refunded within 30 days of purchase for all customers. *Some exclusions apply.
Free Australia Wide Express Delivery
We offer FREE Australia-wide road express delivery on all single & king single mattresses, most linen & bedding products and all sizes of mattresses that come packaged in a box.
In stock items ordered before 2pm will be dispatched the next business day.
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Free NSW Metro & Selected NSW Regional Areas Delivery
For all products not able to be shipped national at this time such as double, queen, king or super king mattresses and all bedroom furniture, Best in Beds is offers a FREE weekday delivery service for products purchased online in most NSW metro and regional areas.
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30 Day Best Promise Promise
Within 30 days of purchase, if a customer can find an identical in stock item to the one they purchased advertised by Best in Beds at a cheaper price, then we will refund the difference between the two prices. *Conditions apply.
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Interest Free Finance & Buy Now, Pay Later Options Available
We have a range of Interest Free options available for products purchased in store including Zip Pay, Humm, Latitude, Go Mastercard etc. *Terms & conditions apply.
For online purchases we offer Zip Interest Free payments and Afterpay or Klarna as a Buy Now, Pay Later providers allowing you to pay for you purchase in 4 easy payments. This information is available on every product page and can be selected at Checkout. *Terms & conditions apply
100 Night Mattress Comfort Guarantee
To ensure our customers are completely satisfied with their purchase, Best in Beds is pleased to offer a 100 Night Comfort Guarantee across a large selection of mattresses in our range.
Our mattress experts will always do their best to educate our customers on what mattress is most suitable to them based on their needs, however we understand that sleeping on a mattress at home vs laying on one in a showroom can occasionally result in the wrong mattress being selected.
To guarantee we get you sleeping on the right mattress, our customers are entitled to exchange their mattress within the 100 Nights from the original order delivery date. You simply need to meet the requirements outlined here.
